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Cornerstone Insurance

Privacy Policy

How we collect, use, and protect your personal information.

1. Who We Are

This Privacy Policy describes how Cornerstone Insurance (“we”, “us”, or “our”), a [ENTITY: Cornerstone Insurance LLC] [REGISTERED STATE: TBD via client], collects, uses, and protects information when you visit cornerstone.idfs.ai or contact us for insurance services.

If you have any questions about this policy or wish to exercise any of your rights, you can reach us at info@cornerstoneinsurancellc.com or (864) 810-1550.

2. Information We Collect

We only collect information you voluntarily provide and a limited set of technical data needed to run the website. Specifically:

Information you give us directly

  • Contact information — name, email address, phone number, service address, and any project details you share through our contact, schedule, or estimate forms.
  • Photos or descriptions you choose to send us to help us quote your project.
  • Communication history — the content of emails, texts, or messages you send us.

Information collected automatically

  • Device and usage data — IP address, browser type, operating system, referring page, pages viewed, and timestamps. This is standard server log information.
  • Analytics data — aggregated, de-identified data from Google Analytics 4 (see Cookie Policy). We only load analytics after you grant consent through our cookie banner.

3. How We Use Your Information

We use the information we collect only for the following purposes:

  • To respond to your inquiry, schedule an estimate, and provide the services you requested.
  • To send you invoices, appointment confirmations, and service-related communications.
  • To improve our website, troubleshoot issues, and maintain security.
  • To comply with legal obligations and enforce our Terms of Service.

We do not use your personal information for automated decision-making or profiling that produces legal or similarly significant effects.

4. How We Share Your Information

We do not sell your personal information. We do not rent, trade, or share it with third parties for their own marketing purposes.

We share information only with the service providers we rely on to operate the business, and only to the extent needed to do their job:

  • Hosting and infrastructure — to serve this website.
  • Email delivery (e.g., SendGrid) — to route form submissions to our inbox.
  • Google Analytics 4 — for de-identified traffic analytics, only after cookie consent.
  • Payment processors — if and when you pay for a service. We never see or store your full card number.

We may also disclose information when required by law, subpoena, or to protect the rights, property, or safety of our company, our customers, or others.

5. Data Retention

We retain personal information only as long as reasonably necessary for the purposes above. Contact-form inquiries that do not become customers are deleted within 24 months. Customer records are retained for the life of the service relationship plus seven (7) years for tax, warranty, and accounting purposes, unless a longer period is required by law.

6. Your Privacy Rights

Depending on where you live, you may have the following rights under laws such as the California Consumer Privacy Act (CCPA), the California Privacy Rights Act (CPRA), the North Carolina state privacy framework, the South Carolina Insurance Data Security Act, and similar state laws:

  • Right to know — what personal information we have collected about you and how it is used.
  • Right to access — request a copy of the personal information we hold about you.
  • Right to delete — ask us to delete personal information we have collected from you.
  • Right to correct — ask us to correct inaccurate information.
  • Right to opt out of sale or sharing — we do not sell or share personal information for cross-context behavioral advertising, but you can confirm this with us at any time.
  • Right to non-discrimination — we will not discriminate against you for exercising any of these rights.

Carolinas residents have rights under their respective state laws that are substantially similar to the rights listed above. We do not engage in targeted advertising, sell personal data, or conduct profiling that produces legal or similarly significant effects. We do not engage in “sharing” as defined by CPRA § 1798.140(ah)(1). We also do not collect sensitive personal information as defined by CPRA § 1798.140(ae).

To exercise any of these rights, email info@cornerstoneinsurancellc.com with the subject line “Privacy Request,” or call (864) 810-1550 and say “Privacy Request.” We will respond within 45 days as required by law. You may also designate an authorized agent to submit a request on your behalf.

7. Cookies & Tracking

This website uses a small number of cookies. We do not load analytics or marketing cookies until you actively consent through our cookie banner. See our dedicated Cookie Policy for the full list of cookies, their purpose, and how to change your preferences at any time.

8. Children’s Privacy

Our services are directed to homeowners and commercial property managers. We do not knowingly collect personal information from children under 13. If you believe a child has provided us with personal information, please contact us and we will promptly delete it.

9. Data Security

We use reasonable administrative, technical, and physical safeguards to protect the personal information we collect, including encrypted transmission (HTTPS), access controls, and limited employee access on a need-to-know basis. No method of transmission over the internet is 100% secure, but we take our responsibility to protect your data seriously.

10. Third-Party Links

Our website may contain links to external sites we do not control. This Privacy Policy applies only to information collected on cornerstone.idfs.ai. We encourage you to read the privacy policies of any third-party sites you visit.

11. Changes to This Policy

We may update this Privacy Policy from time to time. When we do, we will revise the “Last updated” date at the top of this page. For material changes, we will provide a more prominent notice on the website. Your continued use of the site after changes take effect means you accept the revised policy.

12. Contact Us

If you have any questions about this Privacy Policy or our data practices, please contact us: